AI starts with people

written by: Cat Paterson

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AI is no longer optional for businesses of any size. The question is not whether to adopt it, but how. And I believe that the organisations that don’t understand that are likely to pay a significant price for it.

Most organisations genuinely want AI to work, and they go about it in the same way: the tools are bought, the rollout is announced, the training session is booked into the calendar, and then everyone waits to see the transformation arrive. And then, largely, nothing changes.

A BCG (Boston Consulting Group) study in late 2025 found that just 5 per cent of companies achieve substantial value from AI, while 60 per cent report no material value at all. McKinsey estimates that generative AI could add up to $4.4 trillion annually to the global economy, which means the gap between what AI could theoretically deliver and what organisations are actually getting represents one of the most expensive missed opportunities in business right now. And that pattern stands whether you are a ten-person team or a ten-thousand-person organisation.

The instinctive response is to point at the technology and assume that maybe the tools were wrong, the vendor oversold the capability, the implementation was badly sequenced or rushed, and sometimes that is true.

However, more often the failure point lies with the humans.

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Cat Paterson is a behavioural intelligence strategist and creator of behavioural intelligence methodologies that help senior leaders, in organisations of all sizes, identify the hidden patterns shaping decisions, performance and change.

Main image courtesy of iStockPhoto.com and gremlin via Business Reporter

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